Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

Most orders ship within 1-3 business days. Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.

Do you ship internationally?

Currently, we ship within the United States. We hope to expand internationally in the future — stay tuned!

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?

We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damage and we'll make it right with a replacement or refund.

Products

How do I care for my wind chimes?

For outdoor wind chimes, we recommend bringing them indoors during severe weather. Wipe clean with a soft damp cloth. Avoid harsh chemicals that may damage the finish.

How do I care for metal artwork?

Dust regularly with a soft cloth. For outdoor pieces, a light coat of clear sealant can help protect against the elements. Avoid abrasive cleaners.

Are your products handmade?

Many of our unique finds are handcrafted or small-batch produced. Product descriptions will note when an item is handmade or artisan-crafted.

Contact Us

How can I reach you?

We'd love to hear from you! Visit our Contact page to send us a message. We typically respond within 1-2 business days.